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Help

General questions

What are Game Keys?
I want Game Keys Now! How fast are you?
Why should I buy keys from you?
How do you send the game key?
It's 4am and I want Call of the Battlefield 4 NOW. Are you open?
Your site says that Game X is in stock. Is it REALLY in stock?
Do you send scanned or typed codes?
Do I redeem the key on Steam or Origin?
Do your game keys work in my country?
Can you send me the DVD, box and instructions as well?
Why don't I just buy games through Steam or Origin?

Sales questions

This all sounds awesome. How do I pay for my game keys?
Why do you need my phone number?
How long does it take to receive the telephone call?
So I’ve been given my four digit code over the phone. Where do I type this in?
Do I need to enter my telephone number if I’m paying on Paypal

Customer support

I bought the wrong keys - can I get a refund?
I’ve paid, but not received any emails. What's up with that?
My order was cancelled, but I see a charge?


General Questions

What are Game Keys?

Game keys are serial codes that can be used on online gaming platforms to download full, legal games. These days when you buy a boxed PC game, most the time you'll end up redeeming the serial code contained within on Steam or Origin in order to download and play the game. We simply cut out the middle man by buying boxed games, opening them up, scanning in the codes and destroying the CDs/

I want Game Keys Now! How fast are you?

Super fast. Our system is totally automatic so you can get your keys any time, day or night. Our average delivery time is just 47 seconds.

Why should I buy game keys from you?

Because we're cheaper than Steam/Origin and send your game codes instantly. Most other game keys sites don't carry real-time stock, don't send out codes instantly, don't have a freephone telephone number you can ring for help. Guess what? We do all that!

How do you send the game key?

All our game keys are sent instantly to the email you use at the checkout. If you pay using PayPal we will send your order to your PayPal address.

It's 4am and I want Call of the Battlefield 4 NOW. Are you open?

Yes. Our automated system sends our code 24/7 so you can order any time day or night.

Your site says that Game X is in stock. Is it REALLY in stock?

Yep. Our stock system is real time. If a title says it's in stock, then that means there's a serial waiting to be sent for you and you can be confident you'll get it fast.

Do you send scanned or typed codes?

For most of our codes you will receive a clear, scanned image. We send scans of the code rather than typed codes so that there is no chance of a typo in the key you receive.

Do I redeem the key on Steam or Origin?

Some codes are only compatible on Origin, some are compatible on Steam. Read the individual product listing for full advice on compatibility.

Do your game keys work in my country?

We're a UK based company that sells codes that work in the UK and throughout Europe. Each game lists the individual languages that are avaliable so check the game is in your language first.

Can you send me the DVD, box and instructions as well?

Unfortunately not. The disc and contents are destroyed after scanning and to keep our prices low, we currently only offer digital delivery.

Why don't I just buy games through Steam or Origin?

Because we're cheaper! We love Steam and Origin, which is why all our codes are compatible with these services. With gamekeysnow.com you get the best of both worlds: we're cheaper than Steam/Origin and you can still download and play the games on these platforms.


Sales Questions

This all sounds awesome. How do I pay for my game keys?

We accept Paypal and all Visa/Mastercards. You will also need to provide your telephone number at the checkout for security reasons.

Why do you need my phone number?

To minimise fraud, we automatically verify every order by telephone. Simply enter your number at the checkout and you will receive a phonecall or text with a unique four digit code. Just enter that 4 digit code on the website and your order will be verified. Most online banks use similar technology, so it's a process most of our customers are familiar with.

Do I have to wait long for the telephone call?

Not at all. You will receive an email with a link to click on when you are ready to receive the call. As soon as you click on the link, your phone will ring and the page to open the 4 digit code will appear.

So I’ve been given my four digit code over the phone. Where do I type this in?

When you click the link to receive the phonecall, a page will open on your browser to enter your four digit code. Once entered, your game keys will be instantly sent to your email address.

Do I need to enter my telephone number if I’m paying on Paypal

Yes. We require a phone number for all payment types.


Customer Support

I purchased Call of Duty instead of Battlefield. Can I get a refund?

If you have purchased an incorrect code, refunds are issued five working days after a refund is requested. Please go to the contact us page.

I’ve paid but not received anything from you

Our keys are sent out automatically as soon as payment has cleared and the order verified. If you have not received any emails from us, it is normally due to one of the following reasons:
  • - Our e-mails are in your junk e-mail folder. Please check your junk e-mail folder for our e-mails.
  • - Google is reviewing your order. This occurs if you have paid using Google Checkout and their systems are checking your details to ensure the order isn’t fraudulent. You can see if this is the case by viewing our order status page.
  • - Our e-mails have been blocked by your e-mail server. You can re-send any e-mails from the order status page.

My order was cancelled, but I was still charged

If you ordered by credit/debit card, you have not been charged.

However, we understand that may notice an apparent charge on your card. This is not a charge, but a pending authorization request between Google Checkout’s/Sage Pay’s billing system and the your credit card issuer.

Authorizations are the initial communication between the credit/debit card processor (Secure Trading) and the bank’s billing system to ensure that the necessary funds are available in your account before the amount is deducted. These authorizations will usually disappear within three days. They can remain in your account for up to 14 business days, depending on the bank.

For more information, see Google’s help page.