Call Us (+44) 121 350 8346 Real humans available Mon-Fri 10am-4:30pm

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Order questions
I entered the wrong phone number and I want to change it
Please contact us with your order number and the new number you wish to use to verify your order.

The code I received isn’t working
I haven’t received my order from you

To see the status of your order go to the order status page. You can also re-send your order from that page.

In-stock keys are sent out automatically as soon as payment has cleared and the order verified. If you have not received any emails from us, it is normally due to one of the following reasons:
  • You have supplied the incorrect e-mail address For PayPal orders, we send your order to the default e-mail address on your PayPal account. For credit/debit card orders, we send your order to the e-mail address you supplied to us during checkout.
  • Our e-mails are in your junk e-mail folder. Please check your junk e-mail folder for our e-mails.
  • Our e-mails have been blocked by your e-mail server. We have no control over this, but you can re-send any e-mails from the order status page.
Pre-orders are sent on the date shown on the game listing page. You can also log in to your account to see the latest status of yuor pre-order.

I have redeemed my code, but I am having problems running the game
As a game retailer our focus is on selling games, and due to the vast number of configurations of hardware, drivers and software that are possible with a PC, it’s very hard for us to provide you with technical support for your game or computer.

The game you download using a product key is exactly the same as a game you purchase using other means - for example, a boxed copy or directly from the publisher. The exact same software code is downloaded to your system.

To fix your issue, the best course of action is to firstly search on Google for your problem. Most bugs are known about and, because they affect a lot of people, there are often official fixes or workarounds available for your problem. As the game on your PC is exactly the same as every other version, there is nothing specific about the key you used that has caused your issue; you would have the same problem regardless of where you purchased the game.

Make sure you download any patches and updates for your game. This is usually handled automatically by Steam (and other download platforms), but you may have paused or disabled updates by mistake.

You should also ensure that your software and drivers are completely up to date, especially your graphics card drivers.

If you are still having problems with your game we will try to help you fix it, but in almost all cases we’ll follow the same instructions above. As we don’t have access to your computer or knowledge about your settings, operating system, hardware, drivers and so on, we are limited in what we can do to help you.


Charges and Refunds
My order has been cancelled but I was still charged
If you paid by credit or debit card andyour order has been cancelled, you have not been charged.

However, you may notice an apparent charge on your card. This is not a charge, but what is known as an authorisation request.

Authorisations are the initial communication between our merchant account and your bank’s billing system to ensure that the required funds are available in your account. Although your bank statement may display an authorisation as a charge, no money has actually been withdrawn from your account. The money has only been temporarily reserved for this transaction.

These authorisations will usually disappear within three days. They can remain in your account for up to 14 business days, depending on the bank. In the case of a failed or cancelled order, your bank may display a charge and a refund, or the apparent charge will disappear all together.

For more information, see the Wikipedia page for Authorization Holds.

I have been charged twice
You may notice an apparent second charge on your card. This is not a charge, but a pending authorisation request between our merchant account and your credit/debit card issuer.

Authorisations are the initial communication between our merchant account and your bank’s billing system to ensure that the required funds are available in your account. Although your bank statement may display an authorisation as a charge, no money has actually been withdrawn from your account. The money has only been temporarily reserved for this transaction.

These authorisations will usually disappear within three days. They can remain in your account for up to 14 business days, depending on the bank. In the case of a failed or cancelled order, your bank may display a charge and a refund, or the apparent charge will disappear all together.

For more information, see the Wikipedia page for Authorization Holds.

My PayPal order was refunded but the money has not returned to my bank account.

When money is refunded on Paypal, it may go back into your paypal account. You can select a bank account to withdraw your money to from your PayPal account.

I would like a refund
If you have already redeemed your game key, it is permanentaly attached to your account. As the game cannot be returned to us to re-sell, we usually can’t provide a refund for your order. For more information see our Terms and Conditions and the European Union Consumer Rights Directive.

If you have accessed your order page (the page that displays your key), but you haven’t redeemed the key, we can usually process a refund for you. This will take 5 days to allow us enough time to check the key has not been used and re-sell it. Please contact us clicking on the Other Enquiries link to request a refund.

If you have not accessed your order page we can refund you straight away. Please contact support below by clicking on the Other Enquiries link to request your refund.


Wholesale enquiries
As well as supplying codes to the general public, Game Points Now Ltd can also supply any code in bulk quantities at heavily discounted prices. We supply many of the biggest sellers on ebay and elsewhere, around the world.

See our wholesale page for more information.



Other enquiries

Send us an e-mail


99% of problems are answered above. Ensure your question has not been answered before sending an email.

If you haven’t received your order, you can check the status and re-send it from our order status page.

The best way to contact us is through e-mail: fill out the form below if you have any questions or problems with the site. We will try to reply within one working day of your message








Telephone Us


You can contact us by telephone from 10am to 4.30pm on weekdays.

Our UK phone number is: (+44) 0121 350 8346

Office Address


96 Reservoir Road,
Erdington,
Birmingham,
B23 6DL.

By Fax


Our fax number is: 0121 275 6097


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